Unsure how it all works? We asked our community of sellers and staff to share their burning questions about how to sell, buy, and more.
If you have any other questions about selling to us, Mutual Muse, or just want to have a chat, please feel free to pop into our stores or flick us a message hello@mutualmuse.net or DM @mutualmuse on Instagram.
Q: How does buying work?
All our stock is purchased from our community around Australia, in-store or via post.
We buy pre-loved clothing, shoes and accessories for all genders and pay up-front in either store credit or cash.
Q: What is a 'buy upfront' model?
You don't need to wait for your items to sell to get paid. We pay either 30% cash or 50% store credit of the value we assign to the item. This means if we are going to sell an item for $100, you will get $30 in cash OR $50 store credit.
Because of our 'buy upfront' model, we are very considered in our buying - we only take what we know we can sell quickly. We see hundreds of items in a day and do say no more than we say yes!
Q: What type of fashion do you buy?
In general, we look for clothing, shoes and accessories that are:
- In-season (both weather & trends)
- Freshly laundered & folded
- Clean, free of odour, no pet hair and in good repair
We don't know what we will buy until we've looked through your items. That said, our buyers are always happy to talk through what we are looking for. We can't buy everything and we can often recommend like-minded businesses.
Read more: Selling Guidelines
Appraisals in our Northcote store
Q: Can I bring in just one or two things?
Yes! There is no minimum amount of pieces to sell to us.
Q: How do you price?
Once we have selected items we know our customers will love, we do thorough pricing research to determine our resale price. We use multiple resources to help price our stock and are always conscious of trends, quality, desirability and condition. We've also been buying and selling for over 10 years, 7 days a week, and have a whole lot of data that helps guide our pricing.
Appraisals in our Brunswick store
Q: How do I get paid?
After our staff appraise and price your items, you will have the opportunity to review our pricing and offer before choosing either 30% of the total value of your items paid as cash via bank transfer (3-5 business days), or 50% as store credit to use in-store or online*
*Secondhand retail tech is still a bit clunky so if you would like to use an in-store voucher online, or an online voucher in-store, please fill out this form here.
Q: Does my store credit expire?
Nope!
Q: It's my first time selling to you, what do I need?
First-time sellers will need to provide a photo ID, email and phone number. If you want to be paid cash, we will also require your BSB and Account Number. A valid photo ID is a legal requirement when dealing in secondhand goods.
Q: Do I need to book a selling appointment?
Appointments are not required, but recommended - especially if you are on a time-crunch coming in over the weekend. We aim to be quick and generally take about 20 minutes to process. We may take a little longer if you have a lot of items or pieces that need more research, i.e. designer. When you come in, our buyers will give you an estimated wait time.
Items must be collected on the same day that you drop them off. We cannot store goods overnight!
Book a selling appointment here!
Selling in our Northcote store
Q: What about if I live interstate or outside Melbourne?
If you’re not near one of our stores, unable to visit or simply aren’t comfortable selling in person you can sell to us by post.
Fill out our sell by post application here.
xx MM
Images by On Jackson Street.