Sell to us today! Submit a Sell-By-Post Submission Form.
Mutual Muse’s Sell-By-Post was born from Covid times, out of the back of our Brunswick store. It was created from our desire to make clothing exchange an accessible resource for all Australians, wherever you’re located.
Initially, we received the occasional parcel from our regional customers. Today, our team handles a steady stream of packages from our muses all across Australia.
So, how does it work?
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Choose what to sell
Selling with Sell-By-Post follows the same Selling Guidelines as in-store. Prepare your items by;
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Making sure they are freshly laundered (you don’t need to iron)
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Stain, hole and odour-free
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In-season and in-style (to suit weather and current trends)
Once your items have been prepared and are in sellable shape, snap a picture of them for our team to to appraise online. Include photos of the front and back, the tags, and any general wear or faults.
Photo tips
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Natural lighting will capture the item at its best
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Make sure photos are in focus
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Clothes can be on a hanger or laid flat. No need to model them!
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Have the entire item in the frame of the shot (e.g for pants, we can see both the waist and the hem/width of the leg)
Once photos have been taken, head to the computer or use your phone and fill out our Sell-By-Post submission form
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Complete Form
Fill out the relevant details, like your name, phone number and whether you’ve sold with us before. If you’re a first-time seller (welcome!), you’ll also need to upload a photo of your photo ID.
When listing items to sell, please include the brand, type, colour, size and any condition notes. No need to go super detailed with the description, but feel free to describe anything we might miss from the photos, like the fabric feel or silhouette.
We also love hearing a little more about an unknown or emerging brand. For designer goods, be sure to include any authentication you have, such as a receipt, authentication card or serial number.
Example of clothing description in our submission form
Please try to list the items in the same order as the photos! This helps us to match up the description.
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Terms
Once submitted, we aim to review your items and let you know within 2–5 business days if there’s anything we’d like you to send to us.
Once we receive and assess your items, we’ll email you an offer! We pay:
- 30% of our retail selling price via bank transfer
- 50% of our retail selling price in store credit
For plus-size items (size 16+) and items priced for resale over $250, we offer 40% of the final retail selling price.
We operate on a buy/sell/trade model rather than consignment, which means we purchase your items directly. There’s no need to wait for them to sell in order to get paid!
Store credit can be sent via an online gift card to use on our online store, mutualmuse.net. If you visit Melbourne occasionally, you can also convert this to in-store credit by letting us know via email or in-store.
Shipping Reimbursements
We know the weight of items can add up and be expensive once it comes to shipping. This is why we offer shipping reimbursements, added to total at the end of process:
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5-10 items = we will cover $10 in shipping costs
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10 or more items = we will cover $20 in shipping costs
As hard as we try to examine items through photos, sometimes we receive something we can't buy. If this happens, we can donate it on your behalf or post it back to you at your expense.
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Post it!
Once you’ve received our offer, bag 'em up - they’re off to their future homes!
Fold items and pop them into a postage bag or box, whatever you have on hand. No need to wrap items unless they’re delicate.
Please send items within 7 days of receiving our offer email. Make sure to put your name and return address on the parcel for our records. Once sent, complete our tracking form here.
Send to:
Mutual Muse Business
Wurundjeri Country
171a Sydney Road, Brunswick, VIC, 3056
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How to get paid!
Once we receive your items in the mail, one of our team members will process them for sale in-store. We’ll offer you a cash option (30% of our selling price) or a store credit option (50% of our selling price). This will include your postage reimbursement and any items priced at 40% (plus-size items or items over $250).
If you’re happy with our offer, let us know how you’d like to be paid by replying to the email.
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For direct deposit, please provide your BSB, account number, and the name on the account. If you’ve sold with us before, there’s no need to provide this information again - unless your bank details have changed or you’d like the funds deposited into a different account.
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If choosing store credit, the amount will be added to an in-store account for you to spend in person at any of our stores - if you would like to use your credit to shop on our web store, let us know when replying to this email and we will transfer the credit to an online voucher.
Once we hear from you, we will process the funds to your nominated account. You’ll receive separate emails confirming a list of your items and our retail price - as well as a remittance email confirming we’ve sent payment to you. Payment is typically received within five business days.
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… and that’s it! Sit back, enjoy your cash or credit, and rest easy knowing you’ve found a new, loving home for your items + contributed to a circular economy.
Any questions regarding sell-by-post, feel free to email sellbypost@mutualmuse.net, DM us on Instagram or call us in-store.
Can’t wait to see what you send in!
Xx MM