Postage & Returns
Our Melbourne stores (Brunswick + Northcote) pop parcels in the post every weekday (except Public Holidays) and send via Australia Post.
Castlemaine orders are shipped Thursday-Sunday and may take up to 4 days to dispatch.
Delivery times vary depending on your location.
- Australia: $10 flat rate - free on orders over $150.
- New Zealand: $15 flat rate - free on orders over $200.
- International: $30 flat rate - free on orders over $300.
International orders
Mutual Muse uses Australia Post for International deliveries. Please be aware that international shipments may encounter customs delays, which can affect delivery times. These delays are beyond our control. International orders might also incur additional duties, taxes, and fees specific to your country, which are the customer's responsibility to understand and pay.
Shipping costs is a flat rate of $30, with delivery typically taking between 10 to 27 business days from dispatch, depending on the destination.
We declare all items on customs forms as “used / secondhand” and indicate the purchase value excluding shipping costs. We are unable to modify customs declarations or mark items as “gifts.”
Returns
We accept returns on full-priced items if the following conditions are met:
- The item/s is in the same condition as when purchased.
- The original Mutual Muse tag is still attached.
- The return is initiated within 7 days of receiving the item/s.
We do not cover the cost of postage for sending or returning items. Alternatively, you can return the item in-person to our Brunswick, Northcote or Castlemaine stores.
Refunds will be processed in full to your original payment method and may take 3-5 business days to process if you paid with PayPal or a Credit Card.
Sale items are non-refundable.